Human-centric governance
Public services should be designed around people’s real needs and life situations – not organisational structures. Human-Centric Governance is about creating the right conditions for transformation: clear strategies, cross-border collaboration, and innovative approaches that leave no one behind.
This page brings together knowledge, good practices, and opportunities for dialogue to inspire and support a truly human-centric public sector.
A More Human-Centred Digital Society
Description: This film highlights how human-centric governance and public service design can be put into practice. By sharing values, standards, and learning across borders, we create the conditions for a digital transformation that makes a real difference for both individuals and society. Subtitles are available and can be activated in the video player settings.
The Human-Centric Guide-Three dimensions of a human-centric public sector
The Human-Centric Guide highlights three key dimensions: Human-Centric Governance – setting clear direction through strategies, collaboration, and frameworks; Human-Centric Services – designed around real-life events and user needs; and Innovation – encouraging experimentation, new ways of working, and continuous improvement. Together, these dimensions provide actionable insights to move from inspiration to realisation.
Figure 1 Three dimensions of human-centredness: governance, services, and innovation, all working together to put people at the center.
Read more in the full guide: Small step for digitalisation – Giant leap for humanity External link.
Join the Nordic Human-Centric Governance Network
The network is a space for peer-to-peer learning and collaborative reflection across borders. Each session highlights a theme and brings together practitioners, policymakers, and innovators to share experiences and discuss what works in practice.
Next meeting
Theme: A unified digital meeting with the public sector – national and across borders
Date: 15 October 2025, 13:00–14:30 CET
Inspiring good examples across the Nordics
Explore initiatives that put people at the centre of public sector transformation. Each case is described according to a common structure – making it easy to compare, reflect, and be inspired.
Read and see more good examples.
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