About Nordic DigiGov Lab

Finding, understanding, and using public services can be a challenge if one lacks knowledge about the authorities and processes involved. This becomes especially difficult when, as a citizen, you need to navigate between authorities in different countries.

The Nordic DigiGov Lab Solution

To address these issues, the Nordic DigiGov Lab has been created—a unique collaboration project between the Nordic and Baltic countries. The project is being carried out by the digitalization authorities in Sweden, Norway, and Finland, in collaboration with the other Nordic and Baltic countries.

People at the center

The project puts people at the centre, enabling them to navigate seamlessly through major life events, making sure that no one is left behind.

The project will explore how AI can be used and how information exchange between countries can be automated.

Innovative Solutions for citizens

The project is experimenting with innovative solutions to help citizens with a variety of common life events. The current focus is on the life event "death and inheritance," but the experiences gained will later be applicable to other types of life events.

One of the tasks will be to create prototypes and find innovative solutions that ensure citizens encounter a seamless digital service, regardless of how many actors are involved.

Enhanced ability to work with people at the center

The project is also making recommendations to digitalisation authorities on how to further develop their work in putting the individual at the centre — both through soft governance (guidelines and recommendations) and hard governance (regulations and requirements).

This will be based on a mapping of experiences and work carried out in the Nordic-Baltic countries to identify common guiding principles.